Privacy Policy
himney Wiz respects the privacy of our customers and website visitors. This Privacy Policy explains the types of information that may be collected when you use our website, request service, communicate with us or use customer-account features.
Information We May Collect
Depending on how you interact with Chimney Wiz, we may collect information such as:
- Name and contact information
- Phone number and email address
- Property or service address
- Information related to your service request
- Photographs related to your chimney, fireplace, venting system, dryer vent, or other requested service
- Inspection findings and service records
- Estimates, recommendations, and related service documentation
- Communications between you and Chimney Wiz
- Account information associated with customer-portal features when available
- Website usage and analytics information
Property and Service Information
When you request service, Chimney Wiz may collect information about the property where service is requested.
This may include the property address, service history, inspection information, photographs, and other details necessary to evaluate, document, schedule, or perform the requested service.
Photographs and Inspection Records
Chimney Wiz may create or receive photographs, technician notes, inspection findings, recommendations, and other documentation related to your service.
These records may be used to document observed conditions, explain recommendations, prepare service or repair information, and support future service related to the property.
Customer Accounts and Portal Information
If Chimney Wiz customer-account or portal features become available, customers may be able to access information such as:
- Inspection reports
- Photographs
- Recommendations
- Estimates
- Invoices
- Service history
- Appointment information
- Reminder preferences
Account and portal functionality will be provided through the systems used by Chimney Wiz to deliver these services.
Communications
Chimney Wiz may use the contact information you provide to communicate with you regarding:
- Service requests
- Appointment information
- Inspection findings
- Estimates and recommendations
- Service updates
- Billing or payment-related information
- Customer-support requests
- Reminder preferences when those features become available
Text-message communications are also subject to the Chimney Wiz Text Messaging Terms.
Website Analytics
Chimney Wiz may use website analytics tools to understand how visitors use the website and to help improve website performance, usability, and content.
Analytics information may include general usage information such as pages viewed, device or browser information, and interactions with the website, depending on the analytics tools configured on the site.
Third-Party Service Providers
Chimney Wiz may use third-party service providers to support website operation and the delivery of customer services.
These providers may support functions such as:
- Website hosting
- Analytics
- Communications
- Scheduling
- Inspection reports
- Customer-account features
- Estimates
- Billing
- Payments
- Other service-related functions
Information may be provided to these services as needed to support the applicable function.
Information Security
Chimney Wiz takes reasonable steps to handle customer and service information responsibly and to use appropriate systems for customer-facing and service-related information.
Sensitive customer, property, report, or payment information is intended to be handled through appropriate systems rather than displayed publicly on the website.
Your Information
If you need assistance regarding information associated with your Chimney Wiz service records, account information, or communications, please contact us.
Contact Us
Questions regarding this Privacy Policy may be directed to:
Chimney Wiz
Phone: (419) 265-7589
Email: service@chimneywiz.com
Last Updated: September 2026